Kong’s Club Terms & Conditions

1. Membership Enrolment, Eligibility and Validity

 1.1 Membership is only limited to individuals, and only to one account per individual. Employees, directors, agents and representatives of BB King Kong and its affiliates are eligible for membership but may be excluded from certain deals and offers.

 1.2 Members must be aged 18 years or older and are Malaysian citizens, in order to be eligible for membership.

 1.3 By applying for membership, members agree to be bound by these terms & conditions hereof.

 1.4 Registration must be made via BB King Kong’s website in order to become a member and enjoy member’s benefits.

2. Member Benefits

 2.1 Members will enjoy special deals and offers during the Members-only Day, exclusive to Kong’s Club members.  

 2.2 Members will be able to collect points for every purchase made at BB King Kong’s website, which can be turned into e-Vouchers or redeemed as prizes.

 2.3 Members will get free consultation and valuable health tips and advice from Kong’s Club in-house nutritionist.

 2.4 Members will be the first to receive news about upcoming promotions, offers and deals by BB King Kong.

 2.5 Members will get flat rate shipping or free shipping with a minimum spending of a certain amount per receipt/transaction/order, subject to the stipulated terms & conditions of the said purchase.

 2.6 More information on Kong’s Club Membership & Benefits is available on the FAQ

3. Privacy

 3.1 Members agree and consent to the collection and use of their personal information such as their name, email address, telephone numbers, date of birth, account number, shopping browsing behaviour and other required purchasing information. If you submit with us any personal data or information in relation to a third party, you warrant and represent to us that you have obtained the necessary consent under the law of the third party to provide the relevant Personal Data to us.

 3.2 We are committed to protecting the privacy of all members and will maintain the privacy and security of all personal information collected from all members for purposes of membership enrolment, and transactions made through BB King Kong’s website.

 3.3 We may use and disclose your Personal Data for the purposes necessary to provide you with our Products and our Service, including: -

  3.3.1 deliver the products or perform the services which you have purchased, including our couriers or representative for delivery in calling or messaging you to obtain delivery instructions;

  3.3.2 process your returns or refunds request in relation to the terms and conditions of the Site and Services;

  3.3.3 register and maintain your user account and to verify your identity or age;

  3.3.4 collect payment for the order and monitoring the same to prevent any risk which includes cybercrime;

  3.3.5 provide you with supporting services related to your account which includes wish list requested by you, understanding your queries, requests and feedback;

  3.3.6 personalise and improve your customer experience when you visit the Site;

  3.3.7 to provide better customer experience.

 3.4 Furthermore, we may use and disclose your Personal Data for the following purposes, to:

 3.4.1 Send you marketing communication in relation to our sales, products, services, promotions or the Platforms, unless you have opted out from the said service;

 3.4.2 Invite you to our private customer or members events;

 3.4.3 conduct market and customer research, analysis and tracking;

 3.4.4 manage the administrative and business operations of BB King Kong’s website and complying with internal policies and procedures;

 3.4.5 improve customer service quality across all touchpoints and training our employees;

 3.4.6 any other event which is related in providing the Service to you; or

 3.4.7 to comply with any order made by the court of Malaysia or the authority or the government, if any.

3.5 Further details in relation to the data collected by us, kindly refer to the Privacy Policy published in this Site.

4. Availability and the use of the BB King Kong’s Website

The Site will usually be available for the members to access to it 24 hours a day. We may, however, need to interrupt or suspend your access to the Site, for maintenance, technical or other reasons, in certain occasions.

5. Communications

 5.1 We reserve the right of use for data provided by members, to third parties, for purposes of marketing and promotional communications as stated in the Privacy Policy.

 5.2 From time to time, we shall be entitled to contact members via email communication, WhatsApp, SMS, social media or via telephone correspondence, and any other means of exchange communication.

 5.3 From time to time, we shall also be entitled to send marketing and promotional materials to members, with regards to deals and offers from us.

 5.4 Members will not receive any form of communication from us if they have unsubscribed from our mailing list.

6. Collection and Redemption

 6.1 The points are automatically captured in the system when members make purchases through BB King Kong’s website and via activities on our website.

 6.2 The points collected by members can be redeemed for rewards when enough points have been accumulated to obtain the said rewards. More information on the redemption of points is available on the FAQ   

 6.3 Members will earn one (1) point for every Ringgit spent when making a purchase (only applicable on the total purchase amount, excluding shipping fee). These points can also be accumulated through our promotions, offers, deals and events. The accumulated points can then be redeemable with exciting e-vouchers and gifts. 

 6.4 Points are refreshed every 6 months/180 days from the purchase date. 

 6.5 Points earned from Kong's Club can only be redeemed within BB King Kong’s website, and are not exchangeable for cash.

 6.6 Members can get an update on their points via the Points Statement available in their account.

 6.7 All sales transactions made via BB King Kong’s website are only in Ringgit Malaysia and not in other currencies.

 6.8 Members are required to inform us via email within 30 days from the date of redemption if they have not received the redemption item. Items will not be replaced/complaints will not be accepted after the expiry of the said period.

 6.9 More information on Earning Points & Rewards is available on the FAQ

7. Prohibited Activities

 7.1 The content and information on this website, as well as the infrastructure used to provide such content and information, is proprietary to BB King Kong, our suppliers and/or our partners. You are licensed to use our website solely for the purpose of shopping the Products published on the Site and subject to the terms and conditions of the service.

 7.2 You also agree not to do the following:

 a) Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this website.

 b) Post, send or otherwise transmit to or through the website any unlawful, infringing, harmful, harassing, defamatory, threatening, vulgar, sexually explicit, hateful or otherwise objectionable material of any kind, any material that exploits children or is invasive of or in breach of another person's privacy or other rights or any material that BB King Kong in its sole discretion does not wish posted or transmitted on the website.

 c) Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.

 d) Upload or otherwise make available, files that contain images, software or other material protected by intellectual property laws, including without limitation copyright or trademark laws and rights of publicity and privacy unless you own or control the rights thereto or have received all necessary authorisations to do the same.

 eMisrepresent your identity or affiliation in any way.

 f) Engage in deceptive online marketing; violate any applicable laws or regulations; or assist or permit any persons in engaging in any of the activities described above.

 g) Make any speculative, false, or fraudulent claims about your membership to any loyalty rewards programme or make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand.

 h) Access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission.

 i) Violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website.

 j) Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.

 k) Deep link to any portion of this website (including, without limitation, the purchase path for any transaction) for any purpose without our express written permission.

 l) "Frame", "mirror" or otherwise incorporate any part of this website into any other website without our prior written authorisation.

 m) Make fraudulent claims/speculations about the membership to any loyalty rewards programme.

 7.3 We have the right to terminate your account with immediate effect if there are violations to the website.


8. Termination of Account

 8.1 We reserve the right to terminate or delete your account for any reason, without notice, at any time.

 8.2 Violation of any of the terms specified in these terms & conditions will result in the termination of your account with immediate effect.

 8.3 In instances where your account remains dormant for a continuous period of 5 years, a 30-day notice will be given to you before it is auto-terminated. In cases like this, your earned points, if any, will be reduced to zero, and is non-refundable.

 8.4 Upon the death of a member, his/her membership account will be closed, and all outstanding points will expire.

Last update on 31st July, 2021.