We recommend starting with a single-grain cereal — either Gerber Organic Rice Cereal or Gerber Organic Oatmeal Cereal. Single-grain cereals contain fewer ingredients, making it easier to identify any food sensitivities in your child.

1. Pour the desired amount of cereal into a clean bowl.
2. For babies: stir in breastmilk or infant formula to your preferred consistency. Start with 1 tablespoon of cereal + 4 to 5 tablespoons of liquid.
3. For toddlers (1 year old and above): mix with milk, water, or Gerber 100% Juice (only serve 1/2 to 2/3 cup of juice per day).
4. Serve at room temperature or slightly warm. Discard any uneaten cereal after feeding.

Once your child is accustomed to eating infant cereal, the cereal may be added and stirred with puree (vegetable or fruit) to a texture you desire.

Start with 1–2 spoonfuls a day to help your child adjust to new flavours and textures while you watch for any signs of allergies. If your child is doing well and their milk intake remains unchanged, gradually increase to 4–6 spoonfuls a day.

All Gerber cereals in our store are recommended for babies aged 6 months and above.

According to the recommendations by the Ministry of Health (MOH) Malaysia, it is best to start solid food starting 6 months old. If you are considering introducing solid food before 6 months, please consult your paediatrician first.

We don't recommend bottle-feeding rice cereals to children, especially when it's their first time. Swallowing rice cereals may cause the baby to choke and suffocate. Solid foods, such as rice cereals, should be spoon-fed unless your doctor says otherwise.

Gerber Cereal contains natural sugars found in grains such as rice, millet, barley, and wheat. We do not add artificial or added sugars. These naturally occurring sugars called glucose are present in small amounts and are safe for your baby.

Toddlers need three small meals and 2–3 healthy snacks each day to meet their nutritional needs. Since snacks provide about one-third of a toddler's daily calories, choose nutritious options over high-calorie, low-nutrient foods.

Offer snacks between meals to help maintain energy levels, encourage healthy eating habits, and support balanced nutrition.

Fortified with essential nutrients
Gerber Snacks are fortified with key nutrients such as calcium, iron, vitamin C, vitamin E, and B vitamins to support your child's nutritional needs and overall growth development.

Designed for little hands
Gerber Snacks are made in age-appropriate sizes and shapes to help babies practise picking up and self-feeding.

Encourages self-feeding skills
Baby-led friendly snacks support independence while helping little ones explore new textures and develop feeding skills.

Gerber snacks are recommended for babies in the Crawler (8+ months) and Toddler (12+ months) stages, when they begin self-feeding, practicing chewing and eating more independently.

Always check the packaging for developmental cues to ensure your child is ready for a specific product.

It is recommended that kids under 1 year old should not be given fruit juice.

For children aged 1–6 years old, limit juice intake to 120–180 ml per day. After the age of 1 year old, water and milk should remain their primary beverages.

If you choose to offer juice:

• Choose 100% fruit juice with no added sugars.
• Avoid juice drinks, cocktails, or beverages, as they often contain added sweeteners, flavours, or colourings.
• Select pasteurised juice to reduce the risk of harmful bacteria.
• Serve juice in a cup, not a bottle, and always supervise your child while they drink.

No. Baby food can be served cold, warm, or at room temperature. Warming it isn't necessary, but you may prefer to bring refrigerated food to room temperature before serving.

If heating baby food, transfer the desired portion to a microwave-safe dish and heat briefly on reduced power until it reaches body temperature. Stir well to remove hot spots and always test the temperature before feeding your baby.

LACTOGROW PROBIO contains Probiotic L. reuteri and DHA. Probiotic L. reuteri can help promote good digestive function for your children's comfortable tummy, while DHA supports learning potential for a brighter mind.

LACTOGROW Aktif contains AktifGro + DHA. It is a combination of 18 vitamins & minerals including key growth nutrients such as High Calcium, Protein, Iron and Zinc to support your children active development.

Lactogrow Probio 3 is suitable. It is formulated for children aged 1 to 3 years old, with Probiotic L. reuteri which is effective in minimising gut discomfort such as constipation, stomachache and vomiting.

Recommended: 3 servings per day. Each serving: 7 levelled scoops mixed with 210 ml of lukewarm boiled water.
Always wash your hands and utensils before preparation. Stir until fully dissolved. Check temperature before feeding. Discard leftover milk that has not been consumed within 2 hours.

This allows children to transition gradually without an abrupt switch.

We recommend following the feeding table on the packaging exactly. Incorrect dilution can affect your child's hydration and nutrition. Please consult with healthcare professionals before making any adjustments.

Lactogrow Probio contains Probiotic L. reuteri to support your child's digestive function for a comfortable tummy. This may help to reduce constipation and other gut discomforts. We recommend that you speak to your healthcare professional about how to feed your child and seek advice on when to introduce this product.

NANKID OPTIPRO HA 3 is a formulated milk powder for children containing GENTLE PROTEIN, also known as partially hydrolyzed 100% whey protein, that is 1,000 times less allergenic compared to standard cow’s milk protein.

• GENTLE PROTEIN is derived from standard cow's milk protein through a unique NESTLÉ process making the protein easy to digest and less likely to trigger allergic reactions in children compared to standard cow’s milk protein. NANKID OPTIPRO HA 3 also contains Probiotic B. lactis to promote good gut health.

Meanwhile, NANKID OPTIPRO 3 is a formulated milk powder for children containing 2'-FL Oligosaccharide & Probiotic B. lactis which helps to support immune function in children and reduce the risk of infections.

• Probiotic B. lactis in the formula also helps support your child's digestion by promoting a healthy gut environment that may help to reduce the incidence of diarrhea.

NANKID OPTIPRO also contains Optimized Protein to ensure the right quantity and quality of protein for your child's growth; with ARA and DHA to support your child's brain and overall development.

The mild bitterness is completely normal and safe. In NANKID OPTIPRO HA, the regular cow’s milk protein is broken down into smaller pieces of protein called peptides. These peptides unfortunately have a natural mild bitter taste but is important for little one as it is easier to digest and less likely to cause allergic reactions. Consistent gradual offering of the formula overtime helps to increase their acceptance of the taste.

Mix 7 levelled scoops with 210 ml of lukewarm boiled water (approximately 40°C). Recommended: 2–3 servings per day. Always use the scoop provided. Do not alter the ratio without medical advice.

NANKID OPTIPRO is formulated with IMMUNITY GUARDIANS+, which consist of 2’-FL Oligosaccharide and 100 million Probiotic B. lactis* to help strengthen children's immune system while supporting their growth and development.

2'-FL Oligosaccharide acts as prebiotic by supporting growth of good bacteria and reduces respiratory infections. Probiotic B. lactis promotes growth of good bacteria, eliminates bad bacteria in the gut and strengthens the gut wall.

NANKID OPTIPRO is also formulated with Optimized Protein to provide the right quantity and quality of protein to support optimal growth in your children. NANKID OPTIPRO also contains ARA and DHA to support your child's brain development.

+ Immunity Guardians refers to 2'-FL Oligosaccharide & Probiotic B. lactis to support immune foundation

• Refers to 100 million Probiotic B. lactis per 100g of milk powder

NANKID OPTIPRO Step 4 is for children aged 4 years old and above. Continue with NANKID OPTIPRO Step 3 and transition to Step 4 when your child turns 4.

Step 3: Mix 7 levelled scoops (32.6g) with 210 ml of lukewarm boiled water (40°C). Recommended: 3 servings per day.
Step 4: Mix 7 levelled scoops (31.5g) with 210 ml of lukewarm boiled water (40°C). Recommended: 3 servings per day.
Always use the scoop provided. Do not alter the ratio without medical advice.

Gradually transition over 7 days:

• Day 1–3: 2 servings of current formula + 1 serving of NANKID OPTIPRO Step 3 or 4 per day.
• Day 4–6: 1 serving of current formula + 2 servings of NANKID OPTIPRO Step 3 or 4 per day.
• Day 7 onwards: All servings switch to NANKID OPTIPRO Step 3 or 4.

The sugar in CERELAC infant cereals come from different sources, including lactose naturally from milk ingredients, sugars naturally present in cereals or added ingredients such as fruit puree or fruit pieces. CERELAC only contains between 1 to 1 ½ tsp of added sugar per serving and is within the regulatory standards set by CODEX (International Food Standards by FAO & WHO) and Malaysian Food Regulation.

1. Wash hands and utensils thoroughly.
2. Boil drinking water for 5 minutes and allow to cool to lukewarm.
3. Pour the required amount of lukewarm water or milk into a clean bowl (refer to packaging for exact amounts).
4. Add the required amount of cereal (refer to packaging). Stir until smooth. Feed with a clean spoon.

Note: Some Cerelac variants are prepared with water; others with milk. Always follow the instructions on your specific product packaging.

We recommend preparing Cerelac Infant Cereal strictly according to the mixing instructions on the packaging. Different variants are formulated for either water-based or milk-based preparation. Using the wrong method may affect the nutritional balance and texture.

We recommend Cerelac Infant Cereal Rice variant as a first food. At 6 months old, a child's immune system is still developing. Single-grain rice cereal is gentle, easily digestible, and suitable for this stage.

Key benefits of Cerelac Infant Cereal:

• Iron supports overall development

• Probiotic cultures (Bifidobacterium lactis) help improve gut health and digestive system

• CHE Advantage makes the cereal easier to digest by breaking cereal into smaller units

• Packed with 13 vitamins and minerals including Vitamins A, C, D, E and B12.

• Sitting upright by themselves independently.

• Always showing interest in your food.

• Able to hold objects by themselves.

• Doesn’t push food out with their tongue.

S-26 Progress is designed to help children be a proactive learner.
Key nutrients:

• DHA & AA for learning and brain development
• Vitamin A important for maintaining healthy eyesight
• Oligofructose helps in digestion and gut health
• Calcium & Vitamin D for developing strong bones and teeth
• Iron & Zinc important for red blood cells formation and overall growth
• No sucrose added.

S-26 Gold Progress is an advanced formula for cognitive development.
Key nutrients:

• Sphingomyelin & DHA support faster brain connections
• 2'-FL Oligosaccharide helps in immune function
• Oligofructose for good gut environment
• No sucrose added.

Both are suitable for children aged 1–3 years.

Both products are effective on their own. The right choice depends on your child's needs.

S-26 Progress & S-26 Promise support overall brain and physical development.

S-26 Gold Progress & S-26 Gold Promise contain additional ingredients (Sphingomyelin, 2'-FL) targeted at cognitive performance and immune support. If faster brain connection support is a priority, S-26 Gold Progress & Promise would be the recommended choice.

S-26 Progress & S-26 Promise is available in 550g, 1.1 kg, and 1.65 kg.

Note: 1.1 kg = 2 individual pouches of 550g. 1.65 kg = 3 individual pouches of 550g.

Some children are sensitive to minor taste or smell differences from manufacturing updates. Gradual transition over 7 days is recommended:

• Day 1–3: 1st and 3rd servings of the day with current formula; 2nd serving with S-26 Progress/S-26 Promise.
• Day 4–6: 1st serving of the day with current formula; 2nd and 3rd servings with S-26 Progress/S-26 Promise.
• Day 7 onwards: All servings should be switched to S-26 Progress/S-26 Promise.

S-26 Progress: Wash your hands and clean utensils before preparation. Boil drinking water for 5 minutes; allow to cool until lukewarm. Gradually mix 5 scoops (40g) of milk powder into 210ml of water. Stir until fully dissolved.

S-26 Promise: Wash your hands and clean utensils before preparation. Boil drinking water for 5 minutes; allow to cool until lukewarm. Gradually mix 4 scoops (32g) of milk powder to 180ml of water. Stir until fully dissolved.

Note: Both are recommended to have 2 to 3 servings per day.

S-26 Gold Progress and S-26 Gold Promise are formulated for cognitive development and overall growth.

Key benefits:

• Sphingomyelin & DHA support faster brain connections
• 2'-FL Oligosaccharide helps in immune function
• Oligofructose for good gut environment
• No sucrose added.

S-26 Gold Progress Step 3: suitable for toddlers aged 1 to 3 years old.

S-26 Gold Promise Step 4: suitable for children aged 4 to 9 years old. Both use the same formula tailored to different nutritional needs at each growth stage.

Always maintain the ratio of 1 scoop (6g) per 30 ml of water. You may offer a smaller volume by reducing both water and scoops proportionally.

Do not alter the ratio without medical advice, as incorrect dilution can affect hydration and nutrition.

Gradually transition over 7 days:

• Day 1–3: 1st and 3rd servings with current formula; 2nd serving with S-26 Gold Progress / S-26 Gold Promise.
• Day 4–6: 1st serving with current formula; 2nd and 3rd servings with S-26 Gold Progress / S-26 Gold Promise.
• Day 7 onwards: All servings switched to S-26 Gold Progress / S-26 Gold Promise.

All products at BB King Kong are 100% genuine and sourced from authorised distributors. Packaging designs may update periodically, however, a different pouch does not affect authenticity. For questions about packaging changes, kindly contact our customer service.

S-26 Gold Progress: Wash your hands and clean utensils before preparation. Boil drinking water for 5 minutes; allow to cool until lukewarm. Gradually mix 7 scoops (42g) of milk powder to 210 ml of water. Stir until fully dissolved.

S-26 Gold Promise: Wash your hands and clean utensils before preparation. Boil drinking water for 5 minutes; allow to cool until lukewarm. Gradually mix 6 scoops (36g) of milk powder to 210ml of water. Stir until fully dissolved.

Note: Both are recommended to have 3 servings per day.

California Baby products are suitable for babies, children, and adults. Many products are gentle enough for daily use on sensitive skin.

Many California Baby products are made with plant-based ingredients, including organic botanical extracts such as calendula and aloe vera. They are also free from synthetic fragrances and many common harsh ingredients. For the complete ingredient list, please refer to the individual product page.

Yes. California Baby products are specially formulated for sensitive skin and are popular among families seeking gentle, everyday skincare. If you have known allergies or a medical skin condition, we recommend reviewing the ingredient list or consulting your healthcare professional before use.

Yes. Many California Baby products are specially formulated to be gentle enough for babies and newborns, while also being suitable for children and adults with sensitive skin. For product-specific recommendations and directions for use, please refer to the individual product page before purchasing.

Absolutely. Many adults with dry or sensitive skin also enjoy using California Baby products.

Many California Baby products are vegan, cruelty-free, and made with eco-conscious practices. Please refer to the individual product page for specific product certifications.

California Baby products are formulated without synthetic fragrances and many commonly avoided harsh ingredients. Product formulations may vary, so please refer to the ingredient list on the individual product page.

Please refer to the individual product page for the most up-to-date product information.

Each California Baby product is formulated to address different skincare needs. We recommend reviewing the product description on each product page, where you'll find information on key benefits, ingredients, directions for use, and recommended skin concerns. If you need help choosing, feel free to contact the BB King Kong team for assistance.

Yes. Many families build a complete skincare routine using California Baby products, such as pairing a gentle cleanser with a moisturising cream or lotion.

Calendula is a flowering herb traditionally known for its soothing properties. California Baby grows its own certified organic calendula and uses the extract in selected products to help comfort dry, irritated, and sensitive skin.

The Calendula Series is designed to help moisturise and soothe dry, rough, and sensitive skin while supporting the skin's natural moisture barrier. It is suitable for daily skincare for babies, children, and adults.

The regular Calendula products are naturally scented using pure essential oils, such as French lavender and clary sage. They do not contain synthetic fragrances.

The Super Sensitive range is specially formulated for people who are sensitive to fragrances or essential oils. It provides the same gentle moisturizing care while being completely fragrance-free.

Both creams:

• Contain organic calendula extract and organic aloe vera
• Help soothe dry, sensitive, and irritated skin
• Restore the skin's moisture barrier
• Are made with plant-based ingredients
• Are suitable for babies, children, and adults

The main difference is:
Calendula Cream

• Naturally scented with pure French lavender and clary sage essential oils

Super Sensitive Calendula Cream

• Completely fragrance-free
• Recommended for fragrance-sensitive, allergy-prone, or highly reactive skin

If your skin tolerates natural essential oils, the Calendula Cream is a great everyday choice.
If you prefer to avoid all fragrances and essential oils, choose the Super Sensitive Calendula Cream.

Not necessarily. Fragrance-free means no fragrance or essential oils have been added. You may still notice a light natural scent from the plant-based ingredients themselves.

Yes. The Calendula Cream is suitable for both the face and body. Avoid direct contact with the eyes, and follow the usage instructions provided on the product page.

Yes. The most suitable product depends on your skin's current needs. Many families use the Calendula Cream for everyday moisturising, choose the Super Sensitive Calendula Cream when avoiding fragrances or essential oils, and reach for the Eczema Cream during periods of eczema flare-ups or when extra relief is needed.

The California Baby Eczema Cream is specially formulated for people experiencing eczema symptoms, including itchy, dry, inflamed skin. It helps relieve itching while providing deep moisture to support the skin barrier.

While both products help moisturise and soothe dry skin, they serve different purposes.

Calendula Cream

• Best for everyday moisturising
• Helps soothe dry, rough, and irritated skin
• Ideal for maintaining healthy skin

Eczema Cream

• Specifically formulated for eczema-prone skin
• Contains 1% colloidal oatmeal, an active ingredient that helps temporarily relieve itching and irritation caused by eczema
• Designed for more severe dryness and eczema flare-ups

If you're looking for daily hydration, the Calendula Cream is a great option.
If you're managing eczema symptoms, the Eczema Cream may be a more suitable choice.

Yes. The Eczema Cream can be used daily as part of your skincare routine to help relieve eczema symptoms and keep skin moisturised. Always follow the directions on the product label.

If you're looking for an everyday moisturiser for dry or sensitive skin → Calendula Cream

If you want a fragrance-free moisturiser → Super Sensitive Calendula Cream

If you need relief for eczema-related itching and flare-ups → Eczema Cream

600g (1 individual pouch) and 1.8 kg (3 individual pouches of 600g each), both in pouch-in-box packaging.

Ascenda is suitable for children aged 1 to 10 years old. Recommended intake: up to 2 servings per day. Each child's needs are unique, consult your healthcare professional to determine the right amount based on your child's growth and dietary requirements.

All products at BB King Kong are 100% genuine, sourced from authorised distributors. Packaging may be updated periodically, a different pouch does not affect authenticity. For questions about packaging changes, kindly contact Consumer Services at 1-800-88-5526.

1.8 kg pack: 3 individual pouches of 600g each. 600g pack: 1 individual pouch of 600g.

Wash your hands and clean utensils before preparation. Boil drinking water for 5 minutes; allow to cool until lukewarm. Gradually mix 7 scoops (42g) of milk powder to 170ml of water. Stir until fully dissolved.

Ascenda can be used as a nutritional supplement to support a balanced diet. It contains a scientific blend of High Quality Protein, Zinc, Iron and 38 important nutrients to help support body growth and learning. It has an Energy Dense Formula to support increase of height & weight.

Emer period underwear features 4 specialized layers of Equatech™ technology working together to give you reliable protection without the bulk:

💧 Layer 1 (Moisture-wicking): Keeps you feeling dry by pulling moisture away from your skin.
🔒 Layer 2 (Absorbent): Traps your flow and controls odour using advanced antibacterial tech.
🛡️ Layer 3 (Leak-proof): Acts as a waterproof shield to guarantee zero leaks.
✨ Layer 4 (Outer fabric): Offers a soft, breathable finish that feels just like regular underwear

Emer period underwear is suitable for:

• Teenagers
• First-time period users
• Women with light to heavy menstrual flow
• Active lifestyles and sports
• Pregnancy discharge
• Postpartum use
• Light bladder leaks
• Anyone looking for a comfortable, reusable alternative to disposable pads

Most Emer period underwear styles can be worn for up to 10 hours, depending on your menstrual flow and the absorbency of the style you're wearing.

Change your period underwear according to your menstrual flow. During your first few cycles, test how long your chosen style lasts on light, medium, and heavy flow days, then change it before it reaches its absorbent capacity for maximum comfort and leak protection.

While Emer offers highly reliable leak protection within its recommended limits, exceptionally heavy days might need a little extra backup.

We recommend either changing into a fresh pair sooner during the day, or switching to our maximum-absorbency Romi for worry-free protection.

Emer period underwear is designed to be breathable. Its antimicrobial fabrics help reduce moisture and odour-causing bacteria, keeping you feeling fresh throughout the day.

Yes! Emer period underwear is made with OEKO-TEX® STANDARD 100 certified fabrics. This certifies that every single component has been rigorously tested for harmful substances and is proven 100% safe for direct skin contact.

Absolutely! Emer is made with soft, breathable materials that are gentle on sensitive skin. If you have an active skin condition or infection, consult your healthcare provider before use.

Yes, absolutely! Emer is your ultimate comfort companion during these times.

Many of our styles are perfect for:

• Pregnancy discharge 🤰
• Postpartum flow (great for the trailing weeks)
• Light bladder leakage (LBL)

💧A quick heads-up: For very heavy, immediate postpartum bleeding or significant urinary incontinence, specialized medical products may be more appropriate for your comfort and safety.

Yes. Washing your Emer period underwear 1–2 times before first use helps maximise its absorbency.

After each use:
Rinse: Run under cold water until the water runs clear.
Wash: Machine wash below 30°C on a gentle cycle.
Dry: Hang to air dry completely before wearing again.

To maintain absorbency and performance, avoid:

• Bleach
• Fabric softener
• Tumble dryers
• Hair dryers
• Radiators
• Ironing
• High heat

It all comes down to coverage! 📏

Both give you the same beast-mode protection:
✨ Holds 4 regular pads, 2 super pads, or 1.2 menstrual cups.
✨ Up to 10 hours of leak-free confidence.

🔒Choose your vibe:
☀️ Stella Day (35cm): Shorter, active design made for moving.
🌙 Stella Night (42cm): Extended back for ultimate overnight coverage.

Yes. Stella Night can be worn during the day if you prefer extra coverage or experience a heavier flow.

Our ultimate heavy-flow champion is the Romi! 🏆

Engineered for maximum security, Romi are perfect for heavy flow days and can be worn seamlessly through both day and night. ☀️🌙

It delivers heavy-duty, bulletproof protection, holding up to:
🩸 5 regular pads
🩸 2.5 super pads
🩸 1.5 menstrual cups
🔒 Up to 10 hours of total leak-free confidence!

Features easy detachable side hooks so you can quickly swap into a fresh pair without having to take off your pants, skirt, or shoes. Perfect for changing on the go or in public restrooms!

Romi is all about ultimate convenience on the go! Unlike traditional period underwear that requires you to fully undress, Romi features a game-changing side-detachable design. 🔓✨

This means you can easily change your underwear without removing your pants, skirt, or shoes.

How it works in 3 easy steps:

1. Unhook: Pop open the secure side fasteners.
2. Swap: Slip the used pair out cleanly.
3. Clip: Fasten a fresh pair right on—all without fully undressing!

It is the perfect companion for:
🚻 Public Restrooms: Quick, clean, and completely stress-free.
✈️ Traveling & Long Events: Stay fresh while on the move.
🏢 Busy Workdays & School: Fast swaps between meetings or classes.

Combined with its heavy-flow absorbency (holding up to 5 regular pads), Romi gives you the perfect mix of discreet convenience and bulletproof confidence all day long! 🔒💪

Yes, absolutely! Romi is engineered for ultimate versatility and can be worn comfortably through both the day and night.

For Stella Day:

• Size XS – Up to 32cm absorbent area length
• Size L – Up to 35cm absorbent area length

For Stella Night:

• Size L – Up to 42cm absorbent area length

For Romi:

• Size S/M – Up to 40cm absorbent area length
• Size L/XL – Up to 42cm absorbent area length

Orders are processed and shipped within 1 business day of payment confirmation. Our team works to dispatch your order as quickly as possible. You will receive a tracking number once your order has been shipped.

We currently use GDex Express as our delivery partner for all orders.

The expiry date for each item is stated in the product details on our website. If you are unable to locate it, contact us via WhatsApp and our team will assist you with the information.

Free gifts are available for selected promotions only and require a qualifying minimum spend to be eligible. Please visit our Homepage for the latest updates on current promotions and free gift offers.

Unfortunately, we do not offer walk-in collection, self-arranged courier pickup, or Cash on Delivery (COD). All orders must be placed through the BB King Kong website and will be dispatched via our courier partner.

We are working to replenish stock as soon as possible. For updates on stock availability, please contact us via email at support@bbkingkong.com or reach out through WhatsApp.

Add the qualifying product(s) to your cart, proceed to checkout, and enter your voucher code in the provided field. Terms and conditions apply. Vouchers are only valid for eligible products and promotions.

Submit a return and refund request within 7 calendar days of receiving your order by emailing support@bbkingkong.com. Your email must include: reason for return, order number, purchaser name, item name, and clear photo(s) of the item if damaged.
Returns are accepted for the following reasons only: item received is physically damaged; item is lost in transit; item is incomplete (missing accessories or wrong quantity received); item is faulty or malfunctioning; wrong item received (differs from what was ordered).
Full policy: https://bbkingkong.com/pages/return-refund-policy

Change of mind is not an accepted reason for return. Returns are only accepted for: damaged items, items lost in transit, incomplete orders, faulty items, or wrong items received.

Unfortunately, we do not offer walk-in collection, self-arranged courier pickup, or Cash on Delivery (COD). All orders must be placed through the BB King Kong website and will be dispatched via our courier partner.

We run free sample distribution programmes for selected products from time to time. Please visit our Homepage for the latest updates on available samples.

We welcome reseller enquiries. Please email your details to support@bbkingkong.com and our representative will get back to you as soon as possible.